Sony Denies Warranty Repair on a Dusty PlayStation 3
5 Comments By Tal Siach on November 19th, 2007 in Gaming
We pay a lot for our products and hope they will perform as promised. In case something goes wrong, we depend on the warranties to help us, and in some cases the manufacturers or retailers even attempt to sell extended coverage (for extra piece of mind).
There is a big story going on these days where a dusty PlayStation 3 was denied warranty coverage, with Sony requesting the owner to pay $150 for replacement.
Although all PS3 owners can admit that the shiny black console is a dust magnet, the PS3 in question was considered to be “too dusty”. Sony claimed that the amount of dust was “hazardous to the technicians’ health”.
Consumerist were able to get official pictures of the PS3 that was denied its warranty because of its ‘filthy’ state. While Sony previously weren’t interested in releasing these photos, they did later claiming that they are “neither confidential nor private”. These pictures are now shared with the rest of us and enables us to have a wiser opinion.
So what is your opinion. Do you think Sony was right at denying warranty coverage on this Playstation 3? Was the owner actually irresponsible and overly neglected the game console?
Especially right before the holidays, is this negative publicity worth it for Sony…for $150?
The original Fox news story can be seen below:
Via TechEblog
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November 21st, 2007 at 5:15 am
Once again. Political correctness gone mad. Screw Sony.
November 21st, 2007 at 12:47 pm
Hi Allan, thank you for visiting.
It does seem that Sony went a bit too far with their decision, but perhaps this is a reoccurring issue.
November 23rd, 2007 at 12:51 am
Given that Sony have lost about a billion dollars on the PS3 so far, I wouldn’t think $150 will make much of a difference. Especially with Christmas coming up…
November 23rd, 2007 at 2:30 am
Hey John, thank your for your visit.
You are right.
The $150 became bad publicity but could have been wonderful publicity for really cheap. Either way, I do not think they expected it to get such hype surrounding it.
I do wonder if this would matter that much for consumers during the Christmas season. Many purchase no matter what.
November 28th, 2007 at 7:19 pm
If you do more research, the guy that made this claim is a professional actor. It would seem he was payed by an unknown source to make these claims in a effort to discredit SONY and the PS3.