Comments on: The Playstation 3 Update 2.42 Firmware Available, 2.43 Version Coming Soon

By: PSP 5.0 and PS3 2.50 Firmware Update Downloads Now Available | Walyou

PSP 5.0 and PS3 2.50 Firmware Update Downloads Now Available | Walyou — Thu, 09 Apr 2009 18:10:21 +0000

[...] How to Update your Firmware on Playstation 3 [...]

By: PS3 Update Firmware 2.5 and Home 1.0 Coming this October | Walyou

PS3 Update Firmware 2.5 and Home 1.0 Coming this October | Walyou — Thu, 09 Apr 2009 17:59:22 +0000

[...] when everyone was talking about and waiting for the 2.43 Firmware update for PlayStation 3, Sony just came through and surprised us with the news about the latest PS3 2.5 firmware update and [...]

By: PS3 Update 2.50 and PSP Update 5.0 Firmware Coming this Week | Walyou

PS3 Update 2.50 and PSP Update 5.0 Firmware Coming this Week | Walyou — Thu, 09 Apr 2009 17:58:54 +0000

[...] (SCEE) has confirmed that the Firmware updates are coming this week. Sony has decided to skip the PS3 Update 2.43 Firmware they had been talking about and update the Firmware to 2.50 direct. There is a whole new set of [...]

By: Dustin

Dustin — Tue, 07 Oct 2008 19:15:04 +0000

Man I’m having the exact same problem and I don’t know what to do. I was going to call in today, but after what your telling me, I don’t even know if I should. 2.43 didn’t fix my ps3’s problem at all, infact I don’t think it did anything.

I honestly don’t know what to do at this point.

By: Gregg

Gregg — Sat, 04 Oct 2008 16:49:16 +0000

The day 2.42 came out my Blu Ray discs would freeze at random points. I checked 10 discs all with the same result. I later updated to 2.43 with no improvement. I preformed every fix 3+ times with no result.

This morning I called customer service. I was told since my warranty is out of date, I would have to pay $150 to get it fixed. I had my call escalated to James (48408) who stated there is no problem with the firmware, I’m just unlucky. After insisting for and hour and a half that my system be fixed for free, the CSR hung up on me.\

Not being one to quit, I called right back. I was told that James was the only senior staff on site, I said I was fine speaking to him again. After being put on hold for 45 min+ I spoke with Mike Folden, James’ boss. He told me that he just stopped in quickly – which of course must be true, plenty of CSR’s stop in to work on a weekend just for fun.

Mike gave me the same line, there is no firmware problem, pay up or hang up. I let Mike know that I am aware that many people are having this same problem, and that two of my relatives have experience the same problem with the system being out of warranty in addition to many others on this forum. I let Mike know that others have had their fee waived. He denied this, stating that they never waive the fee, ever.

Calling on my past CSR experience, I asked him to run a quick check on specific case numbers which show that they have in fact waived this fee for many people with this specific problem. He stated this was not possible.

At this point I told him how to look it up on the system he was using, he said ‘well I could do that, but I am not going to’. I asked him why he would not bother to look up two simple case files to prove me wrong, he got very angry.

He very quickly told me that I would get a call back in 3-5 days, and hung up on me mid sentence.

Anyone else have problems like this?

I refuse to give up, I will not pay a penny for a system that they busted.

By: gavin

gavin — Wed, 01 Oct 2008 15:14:26 +0000

had my ps3 for over a year now and have had little trouble up untill recently. sat here the last few days in front of a very frustrating downloading game settings message. i have even deleted all my cod4 content as suggested by 1 forum. i left it on 1 day for over 5 hours and nothing although I still get party invites while i wait what is going on sony!!!

By: eric

eric — Mon, 22 Sep 2008 02:10:10 +0000

i believe all the people who claim to have problems with their PS 3 are just Xbox fanboys which is probably why Sony isn’t responding.

By: ty

ty — Wed, 17 Sep 2008 14:47:27 +0000

Bought a 80gb ps3 with MGS4 and did the 2.42 upgrade. Everything is working fine for me. I can play all discs! Guess I am a lucky one

By: rrrents

rrrents — Tue, 09 Sep 2008 11:01:06 +0000

I experienced the “typical” 2.42 issue as everything related to Bluray freeze now. DVDs and CDs work fine. It has already been a while without response from Sony, so I am not sure whether to wait for next firmware update or try returning PS3 for warranty-repair.

Many message boards are filling up with precisily same problems: PS3 stops reading the discs. What I find surprising is why Sony does not comment on the problem. E-mail they responded me with encouraged to take my PS3 to warranty-repair.

However repair/return time at least in Finland can be even 3-6 weeks. Should I wait for next update?

By: Simon

Simon — Sun, 31 Aug 2008 13:26:09 +0000

I hope they provide an update soon, I updated on the day 2.42 was released and have been unable to play any discs (blu-ray or games) since. I’m getting tired of waiting for Sony to get their act together….